1. Who We Are
Hearts at Home Services Inc. and Hearts at Home In Home Care & Placement Inc. (together, "Hearts at Home," "we," "us," or "our") provide licensed, non-medical in-home care throughout the Coachella Valley (License #334700260). This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. By using our website, you agree to the practices described here.
2. Information We Collect
We collect only the information needed to respond to you and operate our website:
- Information you provide. When you use our contact form or email us, we receive the details you choose to share, such as your name, phone number, email address, subject, and the message describing the care you are looking for.
- Site and log data. Like most websites, our server automatically records basic technical information such as your IP address, browser type, device type, the pages you view, and the date and time of your visit. This data is used in aggregate to keep the site secure and understand how it is used.
We do not ask for, and you should not submit, detailed medical records or payment information through our website.
3. How We Use Your Information
- To respond to your inquiry and schedule a free consultation.
- To discuss and arrange in-home care services you have requested.
- To operate, secure, and improve our website.
- To comply with licensing, legal, and regulatory obligations.
4. We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to anyone, and we do not use it for third-party advertising.
5. When We Share Information
We share personal information only in limited circumstances:
- Service providers who help us run our business, such as website hosting or email providers, and who are permitted to use the information only to perform services for us.
- Legal requirements, when we believe disclosure is required by law, regulation, licensing authority, court order, or to protect the safety of a client, caregiver, or the public.
- With your direction, for example when you ask us to coordinate with a family member or another provider.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure (HTTPS) connections to our website and limiting access to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Data Retention
We keep contact inquiries for as long as needed to respond to you and follow up about services. Records for clients we serve are retained as required by California licensing and record-keeping rules. Server log data is retained for a limited period for security purposes and then deleted or anonymized.
8. Your Rights and Choices
You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing heartsathomeinc@gmail.com. We will respond within a reasonable time and in accordance with applicable California law. We may need to verify your identity before acting on a request.
9. Children's Privacy
Our website is intended for adults seeking care for themselves or a loved one. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the website after changes are posted means you accept the updated policy.
11. Contact Us
Questions about this policy or your information? Email us at heartsathomeinc@gmail.com.
Hearts at Home Services Inc. · Hearts at Home In Home Care & Placement Inc. · Serving the Coachella Valley · License #334700260