1. Acceptance of These Terms
These Terms of Service ("Terms") apply to the website operated by Hearts at Home Services Inc. and Hearts at Home In Home Care & Placement Inc. (together, "Hearts at Home," "we," "us," or "our") and to inquiries made through it. By accessing the website or contacting us, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website.
2. Our Services
Hearts at Home is a licensed, non-medical in-home care provider serving the Coachella Valley (License #334700260). Our services include companionship, personal care assistance, medication reminders, meal preparation, light housekeeping, and transportation assistance. Care services themselves are provided under a separate written client service agreement, which controls if it conflicts with these Terms.
We do not provide medical care. Nothing on this website is medical advice, and our services are not a substitute for care from a physician, nurse, or other licensed medical professional. In an emergency, call 911.
3. Consultations and Availability
We offer a free, no-obligation consultation to discuss your needs. Submitting a request does not create a client relationship or guarantee that we can provide services. Availability of caregivers, schedules, and service areas may vary, and we may decline or discontinue services at our discretion, consistent with applicable law and any client service agreement.
4. Use of the Website
You may use this website for lawful, personal purposes related to learning about and requesting our services. You agree not to:
- Submit false, misleading, or another person's information without their permission.
- Use the website to send spam, solicitations, or unlawful, harassing, or abusive content.
- Attempt to interfere with, probe, or gain unauthorized access to the website or its systems.
- Copy, scrape, or reuse content from the website for commercial purposes without our written consent.
5. Intellectual Property
The Hearts at Home name, logo, text, images, and other content on this website are owned by or licensed to Hearts at Home Services Inc. and Hearts at Home In Home Care & Placement Inc. and are protected by copyright and trademark law. You may view and print pages for your personal, non-commercial use. All other rights are reserved.
6. Disclaimers
The website and its content are provided "as is" and "as available" for general information only. We make reasonable efforts to keep content accurate and current but do not warrant that it is complete, error-free, or uninterrupted. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
7. Limitation of Liability
To the fullest extent permitted by law, Hearts at Home and its owners, employees, and caregivers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the website or reliance on its content. Nothing in these Terms limits liability that cannot be limited under California law, and this section does not apply to care services governed by a client service agreement.
8. Indemnification
You agree to indemnify and hold harmless Hearts at Home Services Inc. and Hearts at Home In Home Care & Placement Inc. from claims, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the website.
9. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute relating to the website or these Terms will be brought in the state or federal courts located in Riverside County, California, and you consent to their jurisdiction.
10. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted, and the "Last updated" date at the top of this page will be revised. Your continued use of the website after changes are posted means you accept the updated Terms.
11. Contact Us
Questions about these Terms? Email us at heartsathomeinc@gmail.com.
Hearts at Home Services Inc. · Hearts at Home In Home Care & Placement Inc. · Serving the Coachella Valley · License #334700260
SMS Terms & Conditions
1. SMS Consent Communication
"The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes."
2. Types of SMS Communications
If you have consented to receive text messages from Hearts at Home Services Inc. or Hearts at Home In Home Care & Placement Inc., you may receive messages related to the following specific examples:
- Appointment and caregiver visit reminders
- Scheduling changes or confirmations
- Follow-ups about your free consultation request
- Updates about your care services or account
3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Hearts at Home Services Inc. or Hearts at Home In Home Care & Placement Inc. in the following ways:
- By submitting an online form
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us: email us at heartsathomeinc@gmail.com or use our contact page.
8. Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy for privacy policy and our Terms of Service for Terms of Service.
- Message frequency may vary.